REFUND POLICY
Last updated: March 24, 2026
At Sita, our offerings are created with care—from physical products to immersive experiences. This policy outlines how refunds, cancellations, and rescheduling are handled across our services.
Overview
Sita offers both physical products (Ave Wellness) and experience-based services such as retreats, sessions, and workshops.
Due to the nature of these offerings, refund policies vary depending on the type of purchase.
Ave Wellness Products
Ave Wellness products are handcrafted and prepared with intention.
All Sales Are Final
We do not accept returns, exchanges, or refunds for change of mind.
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.
Kindly include:
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Your order number
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Clear photos of the item and packaging
Once reviewed, we will offer a replacement or appropriate resolution.
Notes
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Slight variations in products are part of their handcrafted nature
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Shipping delays caused by couriers are not eligible for refunds
Retreats, Workshops & Sessions
Our experiences are intentionally designed and often involve limited slots, preparation, and coordination. Because of this, we follow structured cancellation guidelines.
Cancellation by Participant
More than 14 days before the event
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Eligible for partial refund (excluding non-refundable deposit, if applicable)
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Option to transfer your slot to another person may be available
7–14 days before the event
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Partial refund may be granted at Sita’s discretion
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Or option to reschedule (if applicable)
Less than 7 days before the event
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Non-refundable
No-shows
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Not eligible for refunds or rescheduling
Cancellation by Sita
If Sita cancels a retreat, session, or workshop due to unforeseen circumstances:
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You will be offered a full refund, or
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The option to transfer your booking to a future offering
Rescheduling
Requests to reschedule must be made at least 7 days in advance and are subject to availability.
We will do our best to accommodate, but rescheduling is not guaranteed.
Refund Processing
Approved refunds will be issued to the original method of payment.
Please allow 5–10 business days for the amount to reflect, depending on your payment provider.
Special Considerations
We understand that unexpected situations may arise. Requests outside of this policy may be reviewed on a case-by-case basis, but are not guaranteed.
Policy Updates
Sita reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated date.
Contact
For any concerns regarding your order or booking, you may reach us at:
+297-560-0266
namaste@sitaaruba.com