SHIPPING POLICY
Last updated: March 24, 2026
Ave Wellness products are created with care and intention. Each item is thoughtfully prepared to support your personal practice, and we approach fulfillment with the same level of attention.
Order Processing
All orders are processed within 3–7 business days after payment confirmation.
As many of our items are handcrafted or prepared in small batches, processing times may vary slightly during periods of high demand. We appreciate your patience as we ensure each order is handled with care.
Shipping & Delivery
Once your order has been shipped, you will receive a confirmation notification. Tracking details will be provided where available.
Delivery timelines may vary depending on:
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Your location
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Courier service availability
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External conditions beyond our control
Please allow additional time for provincial or international deliveries.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery address and selected courier.
Any additional customs duties, taxes, or import fees (for international orders) are the responsibility of the customer.
Delays & Exceptions
While we do our best to ensure timely delivery, Sita and Ave Wellness are not responsible for delays caused by:
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Courier service disruptions
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Weather conditions or natural events
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Incorrect or incomplete shipping information provided at checkout
If an issue arises with your shipment, we encourage you to contact the courier directly, while also informing us so we can assist where possible.
Incorrect Shipping Details
Please ensure that all shipping information is accurate at the time of purchase.
Sita is not responsible for lost or misdirected packages due to incorrect details provided by the customer. If you notice an error, contact us immediately and we will do our best to assist before the order is dispatched.
Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery.
Kindly include:
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Your order number
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Clear photos of the item and packaging
We will review the situation and provide a suitable resolution.
Our Commitment
All Ave Wellness items are subject to a standard preparation process to maintain quality and consistency. Processing times may vary accordingly.
We ask for your understanding that this process may take time. In return, we commit to delivering products that are made with care, presence, and respect for the practice they support.
Contact
For any shipping-related concerns, you may reach us at:
+297-560-0266